FAQ

Frequently asked questions

Have a Question?

Port Operations

ship 1
  • Productivity for general cargo?

    1000: 3000 MT a day

  • Does Ship & C.R.E.W discharge bulk cargo?

    No

  • Does Ship & C.R.E.W have sheltered warehouse?

    No

  • What ports is Ship & C.R.E.W operating in?

    Alexandria, Dekhila ,Abo Qir, Damietta and Suez

  • Vacations.

    Two days a year

  • How many yards does Ship & C.R.E.W manage, and where are they located?

    15000 m2 at Alexandria Port

  • Does Ship & C.R.E.W have a safety working procedure ?

    Yes, and available when needed.

  • Does Ship & C.R.E.W provide Sea Freight?

    No

  • Does Ship & C.R.E.W provide chartering?

    No

  • Can Ship & C.R.E.W provides customs clearance?

    Yes, through third party

  • Does Ship& C.R.E.W lashing activity occur at the ports or at sites?

    It occurs anywhere at the ports or sites, also it’s provided.

  • Does Ship & C.R.E.W provide General Cargo transportation?

    Yes

  • What is the PCCS discharging rate /hour?

    120 : 220 according to customer requirements

ship 2
ship 2
  • Does Ship & C.R.E.W have a safety working procedure ?

    Yes, and available when needed.

  • Does Ship & C.R.E.W provide Sea Freight?

    No

  • Does Ship & C.R.E.W provide chartering?

    No

  • Can Ship & C.R.E.W provides customs clearance?

    Yes, through third party

  • Does Ship& C.R.E.W lashing activity occur at the ports or at sites?

    It occurs anywhere at the ports or sites, also it’s provided.

  • Does Ship & C.R.E.W provide General Cargo transportation?

    Yes

  • What is the PCCS discharging rate /hour?

    120 : 220 according to customer requirements

Have a Question?

Container Service

co-2
  • Does your reefer services cover major Egyptians ports?

    Yes, we perform the PTI and M&R for reefer in all major Egyptian ports (Alexandria, Port Said, SCCT and Damietta).

  • Is Ship&C.R.E.W an authorized service center for reefer manufactures?

    Yes, Ship&C.R.E.W is a dealer for ThermoKing and provides warranty services for all manufacture TK reefers for all Shipping Lines.

  • Does your Ship&C.R.E.W have sufficient spare parts available?

    Yes, we have many external sources for obtaining the needed spare parts for all reefer types including internal and international sources.

    Also we have direct communications with all reefer manufacturers and many famous electronic repair service centers.

  • Does Ship&C.R.E.W have reefer repair/service manual available?

    Yes, all reefer types manuals including service, repair and spare parts are available.

  • Does Ship&C.R.E.W provide timely inspection and repair service for reefer?

    Yes, Ship&C.R.E.W provides 24/7 reefer services.

  • Does Ship&C.R.E.W have a special precaution regarding tank cleaning services?

    Yes, MSDS should be provided prior the entry of any tanks to Ship&C.R.E.W depot.
    MSDS carefully review and should be accepted before the entry of the tank to the depot.

  • Is Ship&C.R.E.W Quality/Environmental Management System certified by a third party?

    Yes.
    ISO 9001:2008 and ISO 14001:2004

  • Is Ship&C.R.E.W working in accordance with a Quality Management System and Environmental Management System?

    Yes
    “Port Operations Scope includes Stevedoring for both Alexandria & Damietta Ports, Container Services including (Tank Cleaning, Safe-Keeping, Maintenance & Repair), Container Transport, and Heavy Equipment Rental”

  • Does Ship&C.R.E.W ensure that its facility complies with ISPS?

    Yes, our facilities comply with ISPS.

  • Does Ship&C.R.E.W ensure that areas around storage facilities are protected and monitored to prohibit unauthorized personnel gaining access?

    Yes, we do.

  • Does Ship&C.R.E.W visually inspect empty containers?

    Yes, we do.

  • Does Ship&C.R.E.W have special procedures in place for handling of DZ/HAMZAT and special cargo materials?

    Yes, we have special procedures.

  • In many ports in Egypt does Ship&C.R.E.W have storage facilities? Please mention the port names

    For the time being, we have only Alexandria Old Port. We are still studying investment in other ports or to do dry ports in many areas close to other ports.

co-1
co-1
  • Is Ship&C.R.E.W working in accordance with a Quality Management System and Environmental Management System?

    Yes
    “Port Operations Scope includes Stevedoring for both Alexandria & Damietta Ports, Container Services including (Tank Cleaning, Safe-Keeping, Maintenance & Repair), Container Transport, and Heavy Equipment Rental”

  • Does Ship&C.R.E.W ensure that its facility complies with ISPS?

    Yes, our facilities comply with ISPS.

  • Does Ship&C.R.E.W ensure that areas around storage facilities are protected and monitored to prohibit unauthorized personnel gaining access?

    Yes, we do.

  • Does Ship&C.R.E.W visually inspect empty containers?

    Yes, we do.

  • Does Ship&C.R.E.W have special procedures in place for handling of DZ/HAMZAT and special cargo materials?

    Yes, we have special procedures.

  • In many ports in Egypt does Ship&C.R.E.W have storage facilities? Please mention the port names

    For the time being, we have only Alexandria Old Port. We are still studying investment in other ports or to do dry ports in many areas close to other ports.

Have a Question?

Transportation

  • What are the places covered by Ship & C.R.E.W. transportation service?

    Our service is provided from all ports to anywhere inside Egypt.

  • Does Ship & C.R.E.W. own a fleet of trucks or does it depend on outsourced ones?

    We have our owned fleet of 50 trucks provided with 12 twist locks to insure maximum safety during the transportation trip.

  • What are the needed documents to proceed in the transportation service?

    Mainly we need your trucking request with shipping order.

  • How long does it take to receive my trucking invoice?

    It will take from 3 to 4 days.

  • Does Ship & C.R.E.W. have a tracking system?

    Our trucks are provided with GPS devices that allow us to track your shipment any time during the trip.

  • How will I follow up my trucking request?

    Once your request is processed, all related data will be sent to you through using PDA which will provide you with just in time information. This information will be sent either by e-mail or SMS.

IMG_7015
IMG_7015
  • What are the places covered by Ship & C.R.E.W. transportation service?

    Our service is provided from all ports to anywhere inside Egypt.

  • Does Ship & C.R.E.W. own a fleet of trucks or does it depend on outsourced ones?

    We have our owned fleet of 50 trucks provided with 12 twist locks to insure maximum safety during the transportation trip.

  • What are the needed documents to proceed in the transportation service?

    Mainly we need your trucking request with shipping order.

  • How long does it take to receive my trucking invoice?

    It will take from 3 to 4 days.

  • Does Ship & C.R.E.W. have a tracking system?

    Our trucks are provided with GPS devices that allow us to track your shipment any time during the trip.

  • How will I follow up my trucking request?

    Once your request is processed, all related data will be sent to you through using PDA which will provide you with just in time information. This information will be sent either by e-mail or SMS.

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